Electric.ie March/April 2020

64 ELECTRIC.IE • The Magazine & Website for the Irish Electrical Industry • Appointments Main role responsibilities include but not limited to: • Deliver excellent and knowledgeable support and advice to all customers • Business development with new and existing customers • Support the branch manager with the daily running of the store • Process telephone queries and emails • Sales order invoicing • Ensuring customers receive excellent customer service • Ensure the company’s standards are delivered • Liaise with suppliers where required Benefits: • Salary dependent on experience • Bonus scheme • Pension • Training and career progression opportunities Senior Internal Sales Drogheda - Newbridge/Naas (Two Positions) Wesco Electrical Ltd have some great opportunities for individuals with the ability to deliver excellent customer service to join our Drogheda branch or our Newbridge/Naas branch in the role of Senior Internal Sales. The successful candidate will build strong relationships with customers, responding to enquiries and processing customer orders. Candidate profile: • Proven track record in the electrical wholesale business. • Ability to communicate and build rapport with customers • Fluent in written and spoken English • Ability to prioritise work • Customer focused • Knowledge of Microsoft Applications • A proven track record in delivering excellent service • Dealing with suppliers and ordering stock • Continually update and develop personal knowledge. • Operations of tills and cash management • Flexible to work Monday to Saturday lunchtime and overtime as required Apply in strictest confidence to niall.curran@wesco.ie Excel Electric Group are a leading manufacturer and distributor of Cable Management Systems, located in Bluebell, Dublin. The successful candidate should have a track record in customer services or electrical trade counter experience. Knowledge of Cable Management and electrical products is an advantage. Main tasks & responsibilities: • Answering telephone calls in a timely and accurate manner. • Accurate processing of Customer Sales Orders. • Liaise and work closely with Sales and Warehousing teams. • General office duties filing, faxing and emailing. • POD scanning: ensuring all POD’s are scanned and available for Customer Services/Cust.omers. • Dispute Management: Assist with root cause analysis of complaints and corrective actions. • Serving customers at Trade Counter. • Matching supplier invoices with delivery dockets & purchase orders. • Ensure adherence to safety regulations. Job requirements: • Minimum level of Education: Leaving Certificate. • Excellent communication skills. • Good analytical and methodical approach to work. • Competent in the use of Microsoft Office. • Experience in Electrical trade counter sales an advantage. • Identifies opportunities and problems and takes responsibility for actions required. • 2-3 years’ experience in order administration. • Fluent in English – Spoken and written. A competitive remuneration package is being offered. Please forward your CV to hr.manager@excelelectric.ie Customer Service Representative a