ELECTRIC.IE • The Magazine & Website for the Irish Electrical Industry • 65 Rittal Appointments Customer Service Representative Excel Electric Group, are a leading manufacturer and distributor of Cable Management Systems, located in Bluebell, Dublin. The successful candidate should have a track record in customer services or electrical trade counter experience. Knowledge of Cable Management and electrical products an advantage. Main tasks & responsibilities: • Answering telephone calls in a timely and accurate manner. • Accurate processing of Customer Sales Order's. • Liaise and work closely with Sales and Warehousing teams. • General office duties filing, faxing and emailing. • POD scanning: ensuring all POD's are scanned and available for Customer Services and Customers. • Dispute Management: Assist with root cause analysis of complaints and corrective actions. • Serving customers at Trade Counter. • Matching supplier invoices with delivery dockets & purchase orders. • Ensure adherence to safety regulations. Job requirements: • Minimum level of Education: Leaving Certificate. • Excellent communication skills. • Good analytical and methodical approach to work. • Competent in the use of Microsoft Office. • Experience in Electrical trade counter sales an advantage. • Identifies opportunities and problems and takes responsibility for actions required. • 2-3 years' experience in order administration. • Fluent in English - Spoken and written. A competitive remuneration package is being offered. Interested candidates, please forward their CV’s to hr.manager@excelelectric.ie We are looking for a
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